Learn More About Dr. Klaw
A journey shaped by scholarship and a commitment to helping people reach their next level.
Performance. Purpose. Measurable Impact.
Dr. Klaw is a nationally respected performance improvement technologist, strategist, and speaker whose work sits at the intersection of adult learning, organizational psychology, and transformational change. With decades of experience guiding individuals and institutions as a legal resolution expert, Dr. Klaw is known for translating theory into practical, results-driven strategies that elevate performance at every level.
Academic Foundation & Professional Credentials
A deep commitment to learning anchors Dr. Klaw's work, reflected in a strong academic foundation that blends performance science, psychology, and inclusive leadership.
- Ph.D. in Training and Performance Improvement—Capella University
- Certification in Diversity and Inclusion—Cornell University
- Master’s Degree in Industrial Organizational Developmental Psychology and Human Behavior—Kean University
- Bachelor of Arts in Psychology—Lehman College
Leadership in Performance Improvement & Change
Dr. Klaw’s career reflects a consistent focus on performance excellence during periods of change. Trained in performance improvement and change management, she has supported organizations navigating major transitions by diagnosing immediate concerns, uncovering root causes, and implementing targeted solutions that produce sustainable results.
Her professional journey includes leadership roles such as Assistant Director of a State Employment Service, Training Director, Human Resource Director, Graduate Professor, Doctoral Mentor, and Consultant.
Federal, Clinical, and Organizational Experience
At the federal level, Dr. Klaw served as a peer reviewer for content developers with the U.S. Department of Defense, ensuring curriculum quality, clarity, and excellence for military personnel. Additional work as a clinical trainer for the Veterans Administration reinforced her commitment to precision, accountability, and impactful learning in high-stakes environments.
Guiding Scholars to Doctoral Success
As a doctoral mentor, she has guided more than 283+ candidates to successful completion of their Ph.D. programs—an accomplishment that reflects both expertise and dedication to long-term impact.
Speaking, Conferences & Professional Influence
Dr. Klaw is a Lifetime Member of the International Society for Performance Improvement (ISPI) and served as Chair of the ISPI Volunteer Committee from 2011 to 2015, where she established enduring protocols to increase graduate and doctoral student participation at conferences.
A Holistic Growth Mentor
A sought-after speaker and facilitator, Dr. Klaw has presented at ISPI and International Mentoring Association (IMA) conferences for more than a decade, including regular appearances at IMA’s annual conference in Albuquerque, New Mexico. Her role as a “Chat and Chew” session facilitator is especially well known, creating spaces for meaningful dialogue, applied learning, and professional connection.
Author, Mentor & Thought Leader
As a published author, Dr. Klaw's work centers on mentoring, education, and intentional development. Her five books reflect a commitment to guided growth and practical wisdom:
- The Dissertation Process: A Step-by-Step Mentored Guide (Book—2012; Workbook—2015)
- Does It Matter Who? A Gender Perspective on Mentoring (2015)
- My Decision to GO VEGAN: A Mentored Journey (2018)
- Mentoring Students EFFECTIVELY in the Steps Towards College (2018)
Recognitions
Her writing has also appeared in Black Enterprise, ASTD platforms, The Bridge Magazine, Emerge Women Magazine, and other publications. Beyond print, years as a radio host and conference organizer expanded her influence, particularly among small business owners seeking growth and advancement.
Community Engagement & Legacy Work
Giving back remains central to Dr. Klaw's mission. Community initiatives include leadership in the annual Women in Business EXPO, an event that showcases the talents of 75+ female entrepreneurs each year. Work with Up by the Bootstraps supports high school seniors through SAT and ACT preparation, expanding access and opportunity for future scholars.